How To Fix A Chromebook Screen That Has Lines

Chromebooks are great alternatives to MacBooks and Windows 10 laptops, just they aren't perfect. Any laptop estimator is bound to have issues, and some of the most common problems faced by Chromebook users can experience hard or even impossible to solve on their own.

From issues with updates to internet connectivity, troubleshooting common Chromebook problems doesn't accept to ruin your day. Read on to discover easy fixes for the most frequent bug Chromebook users face.

Beginning things showtime: The Diagnostics app

Chromebooks now have a Diagnostics app specifically for troubleshooting, which tin can provide valuable information when narrowing down your issue, monitoring a specific problem, or — if information technology comes downwardly to it — knowing exactly what hardware y'all accept for repairs or replacements. The app allows you to:

• Check model and motherboard information.
• See information about battery health, cycles, and how much capacity information technology has lost since offset employ.
• See data on CPU usage, speed, and temperature.
• Check your current retention.
• Run tests on all these features to automatically troubleshoot for apparent issues.
• Additional features equally Google improves the app (it's still a relatively new tool and more than functionality is on its manner).

If yous're struggling to understand a problem, it'due south a skilful idea to pop this app open and run the appropriate test, keeping an eye on the information as you use the rest of our guide for more specific issues. Here's how to employ information technology if your Chromebook has the latest updates.

Step i: The Diagnostics tool is non currently in the app drawer, so yous'll take to go looking for it. Select the round Launcher push at the bottom-left of the screen, and use the search box at the acme to type in "diagnostics." The app should popular up with an icon that looks like a middle monitor line. Select it.

Step 2: View your electric current data and bank check for whatsoever suspicious issues. If you lot've narrowed down your problem to an consequence like your battery, or you detect an consequence like a particularly high CPU temperature, and so select the appropriate option.

Step 3: Tests may have a couple of minutes or even 15 to xx minutes depending on what you are measuring. Battery tests will prove basic charging info, but other tests will bring upwardly an itemized list of the functions the exam performed. If all went well, you should see a success mark beside each role. If you meet a function that doesn't register as a success, that may be the source of your problem. Y'all can choose to Save session log to tape all this current information for later analysis or repair notes.

Systemwide issues

Your Chromebook runs very slowly

If your Chromebook runs similar a snail, your all-time bet is to simply restart and meet if the functioning issue clears. To exercise that, do the following:

Stride 1: Select and hold the Power push button.

Step 2: The screen dims, and a popular-up appears. Choose the Ability off push button.

Step 3: Press your Chromebook's Power button to turn it dorsum on.

If that doesn't work, cheque for a system update — something may have gone amiss that Google needed to prepare on the software side. In near instances, a Chromebook should automatically check for updates and install the latest when it's continued to the net. It will and so ask y'all to restart to complete the update.

However, you can manually bank check past performing the following:

Step ane: Select the System clock located in the lesser-right corner.

Footstep ii: Select the Gear icon located on the pop-up carte du jour. This takes you to Settings.

Pace 3: Cull About Chrome Os listed on the left.

Step 4: Choose the Check for updates push button. This checks for the latest version and installs whatsoever updates.

Stride 5: If your Chromebook updated, select the Restart push to consummate.

Your Chromebook keeps restarting

This is a serious mistake that indicates a possible problem with the operating system (Os). If this happens, yous demand to perform a full recovery, 1 of the iii important (but very dissimilar) options for wiping your Chromebook:

• Difficult reset: This resets the hardware settings only, such as the keyboard and camera.
• Powerwash: This resets the Chromebook back to its factory settings, returning it to its out-of-the-box state. Afterward, you'll need to link information technology to your account, redownload apps, and so on.
• Recovery: This reinstalls Chrome Os from an external source, like a flash drive. Recovery is required when Chrome Os is damaged/corrupted and cannot exist repaired.

Recover your Chromebook

With this method, you need the Chromebook, a separate computer with access to the Chrome browser, and a portable SD or USB drive with 8GB of space or more than for saving data.

Note: Certain Chrome OS devices have a physical recovery button that'south pressed using a paper clip. Check Google's assistance page for the full list.

At that place are two main recovery options: via the internet or via a USB drive. The steps below will show you lot how to recover your Chromebook via a USB drive. If you lot'd rather use the internet method, refer to Google's official guide on the affair.

Step 1:  Install and launch the Chromebook Recovery Utility extension in Chrome on a dissever computer.

Stride two: Choose the Get started button in the pop-upwards window.

Step three: Enter your Chromebook's model number or select information technology from a listing.

Step 4: Choose Continue.

Step 5: Select the recovery media type and click Continue.

Step vi: Choose the Create now button.

Utilize your storage device to move settings to the Recovery Utility. Fully reset your Chromebook while keeping as much of your information equally safety every bit possible.

To use your wink drive or card again, you will demand to open up the Recovery Utility app and do the post-obit:

Footstep 1: Select the Gear icon located along the pinnacle.

Step two: Select the Erase recovery media selection listed on the drop-down carte.

Step iii: Choose the arrows next to Select and select the storage device.

Pace 4: Cull Go on.

Step 5: Verify the information yous're erasing is right and click Erase at present.

Google'southward app will erase the device and so you can employ it for other purposes.

I see a 'Chrome Bone is missing or damaged' message

This fault pops upwardly after booting the machine. Since it stops you from accessing the Bone in any way, resetting the Chromebook becomes difficult. You lot need to insert a recovery drive instructed. Then, become dorsum to the previous Recover your Chromebook instructions.

I tried updating my Chromebook merely received an error

To resolve this, start by checking your internet connectedness. Ideally, you lot desire a strong Wi-Fi or Ethernet connection. Don't use your cellular data connectedness, as updating uses your monthly allocation and often causes these error letters.

You tin as well restart your Chromebook to help resolve connection bug:

Step ane: Press and concord the Power button.

Step 2: The screen dims, and a pop-upwards appears. Choose the Power off pick.

Step three: Press your Chromebook'southward Power button to turn information technology dorsum on.

I'chiliad trying to download an important update, just it won't work

If y'all attempt to download the same update several times, try rebooting your Chromebook:

Step 1: Press and concord the Power button.

Step 2: The screen dims, and a pop-upwardly appears. Click the Ability off option.

Step 3: Press your Chromebook's Power push to turn it dorsum on.

If a restart doesn't piece of work, y'all should sign out of your account and Powerwash your Chromebook. This will wipe away your settings and difficult bulldoze, so make sure everything is saved to the cloud before yous begin.

Step ane: Sign out of your account.

Step 2: Printing and agree Ctrl + Alt + Shift + R.

Stride three: Select Restart.

Step iv: Choose the bluish Powerwash button in the pop-up window.

Step 5: Choose the bluish Continue button to confirm.

Step 6: Follow the steps displayed on your Chromebook.

I tin't sign in to my Chromebook without getting errors

In that location are many different error messages you can get when signing into a Chromebook. Rather than going through each of them, nosotros suggest y'all use Google's handy walkthrough for dealing with these errors one at a fourth dimension.

Generally, we suggest that yous double-check your password, username, and Google account to make certain all are up to date and operation as expected. The problem could be i of these three.

Your Chromebook screen went blank

Hither are 3 things y'all can do:

Start with the nuts

Did your bombardment merely dice? Did your Chromebook unexpectedly crash, and it needs to be turned on again? Did you accidentally lower the screen effulgence all the style downwardly? These are all easy fixes that could articulate up the issue.

Hard reset your Chromebook

If it looks like you're having a hardware problem, do the following:

Step 1: Plough off the Chromebook by property down the Power push button.

Step 2: Press and agree the Refresh button and and so tap the Power button.

Pace three: One time the Chromebook starts, release the Refresh button.

This performs a hardware reset that can fix your screen. Still, this process can vary based on your Chromebook, equally some models may have a special Reset push or tell you to remove the bombardment.

Become it serviced

If none of this resolves your issue and you can tell your Chromebook is notwithstanding working by racket and indicator lights, then it's time to cheque your warranty and send your Chromebook in for service.

Your microphone suddenly stops working

This is a problem when your speakers are working fine, merely no i can hear you speak — or all they hear is static — during conference calls and other situations. Try hard resetting your Chromebook and make sure that Chrome OS is fully updated.

You may as well have better luck switching your meetings to Google Meet.

Your camera stops working

If the camera suddenly doesn't work or Chrome OS prompts you with an error, the issue may be software-related.

Restart the Chromebook

Step 1: Press and hold the Power button.

Step ii: The screen dims, and a pop-up appears. Choose the Power off option.

Pace iii: Press your Chromebook'south Power button to plow information technology back on.

Use a dissimilar app

The app now trying to access the camera may exist experiencing issues. Open up a different app, to see if you're still having issues. If not, uninstall the troublesome app and and so reinstall it. If the photographic camera issue persists, move on to the next solution.

Powerwash your Chromebook

The next option is to put the Chromebook dorsum into its out-of-the-box state.

Step 1: Sign out.

Step 2: Press and concur both the Ctrl + Alt + Shift + R buttons.

Pace 3: Select Restart.

Stride 4: Choose the blue Powerwash button in the pop-upwardly window.

Step v: Choose the blueish Keep button to confirm.

Step 6: Follow the steps displayed on your Chromebook.

Recover your Chromebook

If the Powerwash method didn't work, y'all'll need to perform a full recovery. Get dorsum to the Recover your Chromebook instructions provided before.

Your keyboard or trackpad stops working

If the keyboard or trackpad suddenly doesn't work, effort these solutions.

Restart the Chromebook

Step 1: Press and hold the Ability push.

Step ii: The screen dims, and a pop-upwards appears. Choose the Power off option.

Step 3: Press your Chromebook's Power button to turn information technology back on.

Log in as a invitee

The settings associated with your account may be causing issues. Log out or restart the Chromebook and then click the Scan as Guest option on the login screen. If the keyboard or touchpad troubles are gone, so delete your business relationship and add it back to the Chromebook.

Touchpad-specific fixes

Google provides a few suggestions that may gear up issues regarding the touchpad:

• Drumroll your fingers on the touchpad for x seconds.
• Printing the Esc key several times.
• Make clean the touchpad.

Hard reset your Chromebook

If the previous instructions didn't work, try resetting the hardware settings.

Stride 1: Turn off the Chromebook by belongings down the Power push button.

Footstep 2: Press and hold the Refresh button and then tap the Power button.

Step iii: Once the Chromebook starts, release the Refresh push button.

Powerwash your Chromebook

The side by side option is to revert the Chromebook to its out-of-the-box state.

Step 1: Sign out.

Step 2: Press and hold both the Ctrl + Alt + Shift + R buttons.

Pace 3: Select Restart.

Step four: Choose the blue Powerwash button in the popular-upwardly window.

Stride 5: Choose the blueish Continue button to confirm.

Pace 6: Follow the steps displayed on your Chromebook.

Your Chromebook won't accuse or plow on

This may exist a battery effect, but yous also can't dominion out the Chromebook'south connection to a ability outlet.

Give information technology fourth dimension to accuse

If the Chromebook was completely expressionless, yous just plugged it in, and now it won't plough on, don't panic. It may remain unavailable for a while. Give it a skilful 30 minutes before attempting to boot the device once again.

Charge on a dissimilar circuit

If it's not charging while continued to a ability outlet, attempt another nearby outlet and run into if that resolves the issue. If not, take information technology to another room far, far away to try a different outlet. If it suddenly starts charging, there may be too much electric noise on a specific circuit. Endeavour unplugging appliances on the troublesome circuit to see if they were causing problems with the Chromebook's charger.

Check the charger

Is it damaged? Can you see the internal wires? Are the USB connector or the charger prongs aptitude? If and then, a new power adapter is in order.

Hard reset your Chromebook

Use this method before moving on to the next choice, which requires removing the battery.

Step 1: Turn off the Chromebook by property downward the Ability button.

Pace 2: Press and concur the Refresh button and then tap the Power button.

Step 3: Once the Chromebook starts, release the Refresh button.

Remove the bombardment

This method is merely available for specific models listed here.

Step 1: Unplug the power adapter.

Step 2: Remove the battery.

Pace iii: Press the Power push for 30 seconds. This supposedly discharges anything still lurking on the motherboard.

Step 4: Replace the battery, plug in the ability adapter, and wait thirty minutes.

Browser issues

My open browser tabs keep reloading and making everything slow

Chrome occasionally runs into a problem where it keeps reloading browser tabs, slowing downwardly everything else. The sluggish performance stems from depression arrangement memory amounts typically installed in Chromebooks, along with Chrome'southward heavy memory load. This leaves lilliputian else for other programs and apps. Try shutting down any browser tabs that y'all don't demand to see if performance increases.

Use the Task Managing director

If you're still having issues, y'all can disable retentiveness-hogging tabs and other apps and programs using this tool:

Step i: Printing the Search + Esc buttons (or Shift + Esc). This opens Job director.

Step two: Select whatsoever app or program on the listing — especially those y'all don't recognize — that's consuming loads of memory. Click the Finish procedure push button.

Do not shut down any entries with the "organization" characterization, still, equally they're part of the OS.

My Chromebook frequently crashes for no reason

When browsing the web and your Chromebook crashes for no reason, your best solution is to turn off your Chromebook. Let information technology remain off for a moment (this clears the memory) and so restart.

If that fails, a web folio y'all frequent could be the problem. Extensions or apps can also crusade crashes, requiring their removal. Here'due south how to remove a Chromebook app:

Stride 1: Select the Launcher button located in the bottom-left corner.

Pace 2: Choose the Up arrow icon to expand your app tray.

Step 3: Right-click on the app you call up is problematic and select Uninstall (or Remove from Chrome) on the pop-upward bill of fare. Then choose Uninstall.

Hither's how to remove an extension:

Pace 1: Open up the Chrome browser.

Step 2: Choose the iii-dot Customize and control icon located in the summit-right corner.

Step 3: Select the More tools selection on the drop-down list.

Footstep iv: Select Extensions on the gyre-out card.

Step 5: Choose the Remove button on each extension card that you want to delete. If you just desire to temporarily disable the extension, select the Toggle instead. Blueish is "on" and grey is "off."

Instead of loading spider web pages, I get weird fault letters

If Chrome cannot properly load a web page, it presents an odd, "Aw, snap!" error. If you continuously encounter this error, something is wrong with your Os or settings. I of the easiest and most effective solutions is to close unnecessary browser tabs and windows.

If endmost a few tabs finally allow you to open up a new one, then system memory is your issue. Chromebooks typically have low memory capacities due to their web-based roots. Moreover, Chrome tabs tin swallow that finite infinite. Put the 2 together, and you're forced to regulate tab employ.

Declining extensions can besides be a problem. To solve that, follow these steps to disable or remove them:

Step i: Open the Chrome browser.

Step two: Choose the three-dot Customize and Control icon located in the top-correct corner.

Footstep 3: Select the More tools option on the drib-down list.

Step 4: Select Extensions on the roll-out menu.

Step v: Cull the Remove button on each extension card that you want to delete. If you merely want to temporarily disable the extension, choose the Toggle instead. Blue is "on" and grayness is "off."

If all else fails, bank check your cyberspace connection, articulate your browser cache, or endeavour opening a web page in an incognito window.

Chrome keeps telling me, 'This web page is non available'

Assuming you have the web accost correct, this error is oft acquired by cookie or proxy issues. On the cookie front, it's probably fourth dimension to delete them all. Be sure to save your online passwords before deleting data:

Step 1: Open up Chrome and choose the three-dot Customize and control button located in the top-right corner.

Step 2: Highlight the More than tools option on the driblet-downwards list.

Step 3: Select Articulate browsing data on the following roll-out menu. Alternatively, press theCtrl + Shift + Backspace buttons to reach this setting.

Step 4: A pop-up window appears on your screen. The Basic tab provides three options, while Advanced extends the list to five. Select the data yous want to delete and choose the Clear data button.

The trouble could also be your proxy settings (sometimes indicated past a message about proxy issues). Y'all tin can change proxy settings, just only if yous know what you're doing:

Step 1: Choose the Arrangement clock located in the lesser-correct corner.

Step ii: Choose the Gear icon located on the pop-upwardly menu. This takes you to Settings.

Step iii: Nether Network, select your current connectedness.

Step iv: Select it again on the following page.

Step v: Click to expand the Proxy setting.

Step 6: Toggle on (blue) the Permit proxies for shared networks setting.

If you are using a invitee profile on a Chromebook, this will probably solve your trouble. All the same, you must input the correct proxy settings as prompted after checking the box.

I tin can't apply my Word docs on my Chromebook

If yous recently switched to a Chromebook and you are having problem accessing your one-time documents, at that place are several workarounds. Google'southward first proffer is, naturally, to use Google Docs. This can solve your problem, and Google Docs can view many Word files, but it isn't always practical due to tools, formatting, compatibility, and and so on.

The best option — if your Chromebook allows it — is to download the Microsoft Word Android app from Google Play. This app functions merely equally it does on Android, so yous should feel right at abode.

Zoom doesn't piece of work on my Chromebook

Here are a few suggestions if you tin't go Zoom to piece of work:

Are yous nevertheless using the Chrome Bone version?

Zoom recently announced that it no longer supports its Chrome Bone app and has replaced information technology with a progressive web app (PWA) version instead. Yous'll need to download this PWA app from the Google Play Store.

Check Family Link settings

Sometimes Google'southward Family Link parental control options tin can interfere with Zoom meetings, which may cause issues with students trying to employ Zoom for classes. The easiest short-term solution is to switch to a parent account for the Zoom video.

However, for repeat Zoom sessions, in that location is something else you can endeavor: Download the Zoom app, and have the educatee manually enter the Zoom Room number to join a session instead of clicking on the invite link. Manually entering the Room number tends to bypass Family Link's bug with the procedure.

Note that some features may all the same be limited on Zoom because of some inherent compatibility issues with Chrome Bone. You may non be able to record video straight in Zoom, for case.

Connection problems

I can't connect to a strong Wi-Fi network

Cheque the Organisation clock to make sure that the Wi-Fi icon is full. If information technology appears empty (hollow), your Wi-Fi is probably switched off. Hither's the prepare:

Pace 1: Choose the System clock located in the bottom-right corner.

Step 2: Choose the Wi-Fi icon on the popular-upward menu.

The Wi-Fi toggle should turn blue as your Chromebook connects to the local network. Yous'll also come across a list of available networks.

Old wireless networks may not work with your Chromebook. This is unusual, merely if your router is several years sometime, you lot may want to try a unlike network to see if you get a improve connection. If information technology does, information technology's time for a router upgrade.

When in doubt, yous can too restart your Chromebook. Here's how:

Step ane: Printing and hold the Power button.

Step two: The screen dims, and a pop-up appears. Cull the Power off option.

Pace 3: Printing your Chromebook's Power button to restart.

Check your wireless connection to see if the reboot worked.

I tin't connect to a 2nd screen

If you lot're having problems with a secondary screen, here's how to bank check the settings:

Step 1: Select the System clock located in the bottom-correct corner.

Step ii: Choose the Gear icon located on the pop-up bill of fare. This opens Settings.

Step 3: Select Device listed on the left.

Step four: Choose Displays listed on the right.

Step 5: Select the name of your external display.

Hither, you'll see several options to rotate your image, center the image, cheque the Boob tube alignment, and ship the image to multiple screens. Run across if any of these can assistance solve your trouble.

If you're using a USB-based dock to connect an external display, disconnect the dock, look a few moments, and then reconnect. If you're still having issues, check to see if Chrome OS needs an update.

I can't hear annihilation on my Chromebook

Stride ane is to cheque for whatever obvious merely potentially unnoticed issues, like headphones y'all demand to disconnect before playing sound through the speakers. If you are using an audio device, for example, external speakers, make certain they're working correctly.

If the problem seems to exist on the Chromebook, practise the post-obit:

Footstep ane: Choose the Arrangement clock located in the bottom-correct corner.

Step two: Arrange the Volume slider displayed on the pop-upward menu. Brand sure the volume is turned up high enough to hear.

You tin as well try to modify the sound input or output:

Step 1: Choose the System clock located in the bottom-right corner.

Footstep two: Choose the Correct a rrow icon displayed next to the Book slider on the pop-up carte.

Stride three: On the following popular-upward menu, brand sure you have the correct sound device set every bit your output.

If that does not piece of work, y'all'll need to reset your Chromebook using the steps outlined above.

Bluetooth isn't connecting

Keep in mind that not every Chromebook includes Bluetooth, so bank check the product specifications. If your device has Bluetooth available, the icon appears on the popular-up carte when y'all select the Organization clock . A blueish icon means the Bluetooth component is enabled, while a gray icon shows it's disabled. Click the Grey Bluetooth icon if it'south disabled.

If you're having Bluetooth connection issues, you tin remedy this by turning the characteristic off and on. This will reset the connections. Just make sure all Bluetooth codes, if used, are all the same accurate, and the devices are properly paired. Also, never forget your physical infinite. Objects blocking the style and distance can cause connectivity issues. Sometimes a quick refresh (in close proximity) tin can set things right without likewise much frustration.

I can't get my printer to work with my Chromebook

If y'all've connected your printer to your Chromebook and information technology nonetheless doesn't work, here are some things y'all tin can attempt to fix information technology, according to Google's assistance guide on the thing:

• Become to your Chromebook'southward Settings to make certain your printer's information is entered in correctly. If information technology'south all right, go to the next proposition below.
• Remove the printer from your Chromebook and so add information technology once again.
• It'southward likewise possible that your printer'south firmware needs to be updated.

Seek Google'south knowledge

The Digital Trends squad hopes this commodity has helped yous set all your Wi-Fi, Bluetooth, sound, and other Chromebook-related problems. If you're all the same struggling, we suggest looking at Google's assist page . It provides helpful videos and guidebooks for solving other Chromebook troubles that we did not mention.

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Source: https://www.digitaltrends.com/computing/common-chromebook-problems-and-how-to-fix-them/

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